Elemental Trading — Privacy Policy

To provide our services, Elemental Trading collects these types of information:

• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.

We use the information we collect for the following purposes, and no others:

• To detect and prevent fraud, abuse and policy violations.
• To respond to your support requests and doubts.
• To meet our legal, tax and accounting obligations.
• To process payments and issue invoices and receipts.
• To create, secure and maintain your account.
• To send you course-related notifications — only after you opt in.
• To deliver the courses, live classes, notes and mock tests you have access to.

Elemental Trading does not sell or rent your information. We share it only with the following parties, and only as far as needed:

• Razorpay — our payment processor, to take payments and issue refunds.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.

We share with them only what each one strictly needs, and nothing more.

Under the DPDP Act and Google Play’s policies, you have the right to:

• Correct information that is inaccurate or out of date.
• Access a copy of the personal data we hold about you.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Withdraw consent for any non-essential processing at any time.
• Delete your data, subject to legal retention requirements.

To exercise any of these rights, email support@igniterapp.com and we will respond within the timelines required by law.

Passwords are hashed with bcrypt and never stored in plain text. All traffic is encrypted in transit using TLS 1.2 or higher, and database backups are encrypted at rest. We run regular security reviews and patch critical dependencies within 72 hours of a disclosure.

We retain personal data only as long as needed to provide the service or as the law requires. You are always free to delete your account via the in-app “Delete my account” option or by contacting support@igniterapp.com; we will remove your data within 30 days, save for records we are obliged to keep for tax or compliance (typically up to 7 years).

Our service is intended for users aged 13 and above. If you are under 18, you must use the app and make any payment only with the consent of a parent or legal guardian. We do not knowingly collect data from children under 13; if we learn we have, we delete it promptly.

Should we materially change our data practices, we will post an in-app notice and refresh the “Last updated” date shown above. By continuing to use Elemental Trading after the update, you agree to the new policy.

Questions or complaints about how we treat your data? Write to support@igniterapp.com. We respond to grievances as soon as we can and within the limits set by the DPDP Act.